With a diverse workforce and offices spanning across different locations, the client faced challenges in efficiently managing their workplace services. We partnered to address four crucial areas: Identity, Communication, Collaboration and Endpoint Management. The client lacked the technical expertise to run and optimise systems effectively, relying only on 1st level support engineers.

Identity

Before our collaboration, the organisation used an old ticketing system and domain controllers and a cluttered Active Directory environment that lacked standardised IT processes and technical documentation. Our specialists conducted an in-depth analysis of their environment and introduced automation solutions using technologies like Azure Logic App and Azure Key Vault. We also decommissioned old domain controllers and cleaned up the AD environment.​

Communication

Inefficiencies in their communication systems, especially Exchange, and lack of in-house technical expertise to effectively manage and optimise their email infrastructure led to operational inefficiencies.

We conducted a comprehensive infrastructure assessment to identify pain points, vulnerabilities, and areas for improvement. Based on the assessment, we devised customised solutions tailored to the client's specific needs and challenges. Additionally, we provided ongoing technical support services to ensure the smooth operation of Microsoft 365, Microsoft Exchange, Sendgrid, and IronPort while implementing industry best practices for email security, optimisation, and performance enhancement.

Collaboration

Due to knowledge gaps in collaboration platforms like SharePoint and Teams, outdated intranet, lack of a governance strategy on the SharePoint Online environment, and large amounts of data kept on old on-premises infrastructure that required high maintenance, their collaboration capabilities were limited.

Our team offered expert consultancy and support for SharePoint, Teams, and other collaboration tools. We automated several processes, such as the account creation process, the distribution list creation process, the centre shared mailbox creation process, the centre site creation process, and the synchronisation of custom attributes from the active directory to the user profile, enhancing productivity. We also redesigned the intranet platform to shift from unreliable and old licenses to tools already in their M365 plan and created new processes tailored to their need. Lastly, we migrated archived data to new cloud storage solutions, cutting costs and increasing efficiency.

Endpoint Management

As most workstations ran on Windows 7 and not all devices were encrypted, the organisation was vulnerable in case of loss or theft and needed increased security. To upgrade the workstations from Windows 7 to Windows 10, we developed a solution to upgrade them remotely using SCCM. To resolve the other challenges, our team has used Intune and SCCM policies and settings to encrypt the vulnerable devices and improve their security.