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We've been awarded Top Supplier Retail 2026 in the Customer Experience category, together with MediaMarktSaturn, Europe’s leading consumer electronics retailer. Presented by the EHI Retail Institute and Lebensmittel Zeitung, the award recognises partnerships that drive measurable impact in retail. The recognition was granted for the Interactive User Manual, a GenAI-powered solution that transforms traditional operating instructions into an interactive, dialogue-based experience.
Accesa is dedicated to helping retailers innovate, streamline operations, and increase customer satisfaction through our comprehensive IT solutions. With over 20 years of experience, we specialise in delivering tailored services that address the unique challenges faced by the retail industry.
Client Story
The AI-powered interactive manual we built transforms access to product information, improving customer satisfaction and strengthening market differentiation.
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How we helped a high-end luxury goods retailer develop their omni-commerce platform using SAP Commerce Cloud, and increase uptime and availability.
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We designed and developed a user-friendly cloud-based application for transportation management that automates many manual processes.
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As a retailer, the shift to today’s online paradigm imposes that online shops are equipped with dynamic content, prices, and customer recommendations.
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Discover the basis of our long-term partnership with one of the most important European retailers, MediaMarktSaturn.
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The velocity with which changes occur in the retail industry, if we consider merely the last decade, is impressive. Opportunities that seemed impossible just a few years ago are today’s reality
We focus on the Omni-channel Strategy to integrate all touchpoints and ensure cross-channel data synchronisation. Moreover, our UI/UX Consultancy service focuses on creating a responsive design tailored to the client’s needs. Also, via Integrated Inventory Management, the availability of information is provided. With our monitoring service, we can identify and address any inconsistencies or usability issues of the software solution across different channels.