Customer Experience

Customer experience for online shops with relevance

Not all clients are the same. Knowing this, we can assist you in designing and implementing digital solutions that meet your business needs and endeavours.

We assist you in placing your customers at the centre of your business’s digital experience.

Placing the client at the centre of your digital experience leads to growth in conversions, revenue, and retention. For an enhanced customer experience, we create commerce solutions that are ready to face all the challenges the future may bring.

Unified Commerce

Unified commerce deals with creating a consistent customer experience throughout your website no matter the target language.

Why should you partner with us in implementing a unified commerce solution?

We assist you in enhancing your customer experience. Thus, with our help, your business can:

Offer accurate information throughout your website (product descriptions, returns policy, and more)

Enable real-time, accurate data about stocks and inventories

Allow your shoppers to buy, receive, and return their products no matter their location

Conversational Commerce

Relying on chatbots and other types of virtual assistants, we can step up your customer experience.

Together with you, our experts will help your business talk to your clients and enable them to make smarter decisions on your platform.

Our teams of specialists use their expertise to offer customised solutions such as:

Chatbots

Artificial Intelligence (AI)

Virtual commerce assistants

Internet of Things (IoT)

Immersive Commerce

Together, we build a deeply engaging experience that ensures a better understanding of the brand and a higher level of empowerment.

Create smart immersive store experiences with the help of AI and VR. Partnering with you, our teams of experts create virtual smart stores from your existing sales locations.

In terms of immersive commerce, as a full IT services provider and consultant, we enable you and your brand to:

Understand better grasp your target audiences and their real needs

Foresee determine the actions that your customers would be more predisposed to doing

Develop build the digital solution and bring that immersive story to life

Tell a story to create an immersive story behind the tool in question

Success stories:

B2B multi-brand application for seamless shopping experiences
B2B multi-brand application for seamless shopping experiences
Digital commerce: Hybris migration
Platform migration & customization

Other services: