Why teamwork is such an integral part of Operations, Support and Monitoring?

So before we start answering this question, I think there’s one thing we all can agree on. Right now, anywhere in the world, a company’s most important asset is its people. This view – which we are passionate about, marks a paradigm shift in an organisation’s culture, making it more people-oriented, and, subsequently, more team-oriented.

So while people are in the spotlight of HR and even Management departments, the efforts of people within a team also become central in specific contexts where collaboration and communication will overtake procedures and even technology.
Putting people at the heart of an organisation’s IT operations – which ultimately ensure customer satisfaction – can change the way we think about innovation and partnerships in the areas of Operations, Support and Monitoring.

Being lucky enough to find ourselves on both sides of the fence – having a team that specialises in these areas, and helping other companies with their Operations, Support and Monitoring, we’d like to share our take on why teamwork and people, for that matter, are becoming such an integral part of what we do.

Teamwork makes Continuous Delivery possible

Continuous Delivery is closely coupled with DevOps. In DevOps, more than in any other methodology or procedure, teamwork is essential for it to work. This means that software development and IT operations should continue to divide their expertise, but must now work together, opening new doors to rapid development and deployment, which can ultimately lead to a seamless Support service, tailored to the company’s own processes as well as increased customer satisfaction and overall performance.

Teamwork activates innovation and keeps modernisation going

In the context of Operations, Support and Monitoring, innovation can be a tricky subject, as these areas of the business must have stability and predictability.
But what if we saw Operations, Support and Monitoring as teams which work to achieve two different objectives? One team would work to get things done, while the other would explore the possibilities that could facilitate innovation and focus on preventive maintenance. And what if both teams could actually embrace teamwork?

Introduced by Gartner, Bimodal is about managing two separate, but coherent models of IT delivery. It is a proven way of managing the efforts of two separate teams with one common objective. More than that, it gives decision-makers access to a much bigger picture that makes innovation and modernisation transparent, as a result of two teams’ collaboration. It opens the door to innovation which leads to increased agility and greatly reduced costs.

Teamwork ensures long-term success of the Business’ Operations, Support and Monitoring

Teamwork is not only important in the workplace, but also in business partnerships. In the case of business partners working together in one or all of these areas, always being in sync is a challenge. The reason is that many specialised teams work seamlessly and very often remote from each other.
So in addition to the teamwork within your own company, it’s essential for the business partners to work as if they were part of the same team, focusing on great communication, knowledge-sharing, transparency, and setting expectations as part of a shared vision which will ensure both partners are heading for the same goal.

In conclusion, before talking any more about ways of delivering Operations, Support and Monitoring, we must always consider the team factor – and introduce it into our approach and IT strategy. Let’s make it a prerequisite to doing business.


Are you ready to transform volatility into predictability? What if:

  • You could reduce the number and impact of incidents to your business?
  • You could secure a seamless availability of your IT applications?
  • Your Support and Monitoring strategy could contribute to innovation in your company?

Find out more.