Project Reporting Process Digitalisation
Cloud application to support the digitalisation and automa ...
Client background & business context
- Client: German bank
- Project: ServiceNow health assessment
Challenges
- As is the case for every company operating with multiple customizations performed by external companies, our client needed a rather urgent mapping of its ServiceNow environment. In order to prevent any critical issues, effectively measure performance and determine which process points could be automated, they came to us with a request to run a full SNOW health assessment.
Our approach
We thrive on creating a match between our tech consultancy capabilities and the digital evolution objectives of our clients. For this specific project, given the industry in which the company operated and the amount of workload it generally implied, we quickly set off to understand the need of efficiency and also reducing unnecessary complexity. As such, our health assessment included:
- An in-depth investigation of the main ticket generators and, subsequently, a thorough review of the underlying process
- Pinpointing which process steps could be automated
- Implementing and automating the following: ticket creation, request approvals, end-to-end request resolution
- Organizing review meetings twice a month to identify new automation opportunities and review outcomes of previous results
Technologies
- ServiceNow
Results
Our commitment to having a client-centric approach was a definitory element for the entire collaboration, which transpired into us acting as a trusted business advisor, providing best practices for our client's industry and ensuring deliverables which were easy to digest and act upon:
- Fast turnaround within an agreed timeframe (10 days)
- List of improvement points centralized in a clear roadmap
Say hello
München
c/o Design Offices, Mies-van-der-Rohe-Strasse 6
80807 München, Germany
Phone: +49 89 2154 851 15
Zürich
Wallisellen, Zwirnereistr. 22
8304 Zürich, Switzerland
Phone: +41 44 830 92 30
Cluj-Napoca
Constanta 12, Platinia
400158 Cluj-Napoca, Romania
Phone: +40 364 115 115
Oradea
Cetatii Square 1, Oradea Plaza
410520 Oradea, Romania
Phone: +40 364 115 115
Whether you’re interested in our services or you would like to learn more about our company, we are happy to provide you with the information you need.