Hetras – Hotel management software

Customer profile:

Hetras has developed the first pure Software as a Service (SaaS) application for hotels and hotel chains of all sizes that consolidates multiple functional areas into a unified application, by combining a traditional property management systems (PMS), central reservation systems (CRS), customer relationship management (CRM), channel management and internet booking engines. The company provides a complete set of end-to-end processes for hotel management through a 100% web application as SaaS through cloud computing.
Hetras helps the hotel operator not only for the administration side, but also to generate new business, improve guest service and increase guest loyalty.


Hotel Industry, Information Technology

Business needs addressed:

  • Development and testing
  • Build infrastructure for development, testing and releases
  • Maintenance and support

Business description:

The project is driven by an agile methodology for the continuous delivery of functionality, having a stream based structure. The development process for each stream includes the documenting and developing of the functionality, creating automated tests, manual testing and deployment to the production server.
Within the structure of the application, there can easily be identified three tiers, the service provider tier exposing the web services and being the backbone for the SaaS, the web client tier consuming the web services and offering the user interface for user interaction with the system and the interfaces tier, easing the interaction of the 3rd party systems with the application web services. This separation facilitates easier maintainability and testing of the application.

We are involved in all the technical aspects of the development process, working together with the client for process definition and continuous process improvement.

Project benefits:

The system makes it easier for hotel operators to use a single solution for the most business-critical functions on a SaaS basis. This is greatly simplifying deployment, integration and training and gives hotels better management capabilities and a single reporting module.
With Hetras, all reservations and guest profiles are managed in a single place instead of scattered among central reservation systems, property management systems, channel managers, hotel websites and guest loyalty databases.
The user interface is made fundamentally simpler than any hotel software and the applications runs as fast as any client server application.

Technology, platforms and tools stack:

Microsoft .NET 3.5
SQL Server 2008
Visual Studio 2010, Team Foundation Server 2010
Telerik Controls
Microsoft AppFabric