Functional Support with a stress- free vibe in retail

The Accesa team has the entire knowledge in offering full time support to the users by: 

• Maintaining a constant, transparent, and open communication with the client’s Project Manager.  
• Keeping SLA within required limits 
• Always monitoring if processes and services are running correctly 

We have a good and lasting relationship with our client, and we communicate daily via Microsoft Teams or Jabber. Other than that, anything that needs to be clarified is being done in meetings, when required. 

Also, we take care of collaboration and communication with the client with channels that are open to requests for changes, issues, implementations. We do that by: 

• Offering best practices and best approach to every challenge 
• Delivering quality support strategy and experienced SME for Project Coordination 
• Keeping the team member in sync with documentation, ideas and changes 

The level of trust developed over the years between the colleagues and the Client translates into a stress free environment for the People, and that is why the communication, transparency and the collaboration between team members and the client’s team is running naturally. This wouldn’t be possible without the focus on the people that are delivering.