Client background and business context

  • Client profile: electronics retail group with €22 billion in revenue, 1000 stores in 15 countries, and 65K employees (2016)
  • Project: monitoring system implementation (based on SAP Solution Manager)


  • Implement a robust solution able to ensure the business continuity: we were requested to ensure close to 100% SAP system availability
  • Proactively address responsivity issues: prior to the implementation, functionality interruptions due to SAP Services not responding correctly were occurring frequently
  • Decrease the time needed for maintenance activities: facilitate an optimised reaction time to system issues, by the means of real-time monitoring capabilities
  • Enhance the system’s health: ensure a better response to critical situations and to possible security issues
  • Provide a future-ready environment: SAP Solution Manager came as an optimal solution to enable maximum return from the implementation investment

Our approach

For this client, a collaboration was ongoing on other SAP-related projects. So, our expertise in the implementation of SAP Solution Manager recommended us.

In a consultative approach, together with the client, we identified the core Business Services to be monitored for all SAP Systems. Then, we activated a monitoring solution that covers all the core services. Furthermore, having gained certain system stability, we extended the monitoring solution with enhanced features to cover all scenarios that could lead to system failure.

Once all system failures were covered, the focus could be moved on improving system performance by fine-tuning the specific monitoring objects. This endeavour ensured a proactive identification of potential performance issues and enabled our clients to respond accordingly.

Technologies used in this case study


  • SAP Solution Manager 7.2

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