End-to-end monitoring, operations and support for lighting company

• Client: a global leader in innovative lighting products, as well as intelligent and connected lighting solutions 
• Solution: We offered support with managing their digital workplace via day-to-day infrastructure administration and maintenance, as well as support for client devices, Active Directory, Exchange, SharePoint infrastructure, and Office 365 

After multiple organizational and IT changes, our partner was facing difficulties in bringing all their subsidiaries to HQ standards from a technological point of view. 

Due to the low flexibility caused by a lack of cloud adoption, and the large backlog of required changes, they decided that the most cost-effective solution is to find a technological partner to manage their day-to-day IT operations. Specifically, they required an end-to-end service for monitoring their platforms, on-call services for their Azure/Bluemix, Exchange, and SharePoint environments, and 2nd and 3rd level operations and support. 

• Exchange server 2016  
• Exchange online  
• SharePoint 2013  
• SharePoint Online  
• Skype for Business  
• Teams  
• OneDrive  
• Active Directory  
• Azure Active Directory  
• SCCM  
• Intune  

Other Microsoft 365 apps:  

• Yammer 
• Delve 
• Forms 
• Planner 
• ToDo 

With our help, the company could focus on their business objectives with the knowledge that their day-to-day IT operations were running smoothly and securely, without unexpected challenges like unpredictable costs or lack of infrastructure or training. We also brought the following benefits: 

• Reduced administrative efforts via automation  
• Better cost and delivery predictability due to clear responsibility and transparent price model  
• Increased Office 365 end user adoption  
• Collaboration and productivity maximized, leveraging Microsoft 365 products