Client background & business context

Our client is a German holding company that manufactures products in cleaning, care and conservation products for bulk and private consumers.



After externalizing a part of the IT department, the client needed to find a high availability team capable of monitor their infrastructure and to timely react to alerts. Our Monitoring team, with a 24/7 availability, was able to successfully cover the client’s needs with active monitoring, assessment of business impact, and incident management until issue resolution.


  • 24/7 Monitoring of Critical Infrastructure devices
  • Service requests and incident tickets dispatch
  • Lower business impacts and downtime
  • Incident management

Our approach

  • Frequent active checks of Infrastructure devices
  • Identify potential issues and proactively inform responsible contacts
  • Assessment of system faults based on priority


  • Diminished business impacts due to proactive alerting
  • Decreased overall system downtime
  • Successfully dispatch service requests and incidents to the appropriate teams
  • Incident management: maintain the communication bridge until the issue is resolved


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