CMS PaaS to Bluemix IaaS Cloud Service Migration
Together with IBM and the client, we worked on an infrastr ...
Client background & business context
Our client is a German holding company that manufactures products in cleaning, care and conservation products for bulk and private consumers.
Project
After externalizing a part of the IT department, the client needed to find a high availability team capable of monitor their infrastructure and to timely react to alerts. Our Monitoring team, with a 24/7 availability, was able to successfully cover the client’s needs with active monitoring, assessment of business impact, and incident management until issue resolution.Challenges
- 24/7 Monitoring of Critical Infrastructure devices
- Service requests and incident tickets dispatch
- Lower business impacts and downtime
- Incident management
Our approach
- Frequent active checks of Infrastructure devices
- Identify potential issues and proactively inform responsible contacts
- Assessment of system faults based on priority
Results
- Diminished business impacts due to proactive alerting
- Decreased overall system downtime
- Successfully dispatch service requests and incidents to the appropriate teams
- Incident management: maintain the communication bridge until the issue is resolved
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