We’re looking for a Service Manager who can define, improve, communicate and implement service management processes, based on ITIL best practices. At the moment, our client portfolio requires a German speaker, in order to enhance the reliability and value of our current services and processes. As a Service Manager, you’ll have the opportunity to facilitate the alignment of services with the client business processes and requirements, as well as their continual improvement through outreach with stakeholders and customers.
About the team
Our team consists of 3 Service Managers and 1 Business Analyst, working closely together in supporting the Business Unit’s long-term mission. We are a flexible, open-minded, friendly, supportive, result driven team, looking forward to sharing our knowledge and experience.
About the projects
We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Areas/ Business Units. Through these projects you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and inter-personal skills.
Create and maintain relations with the customers, as well as act as a liaison between teams and customers/stakeholders
Define Service Level Agreements, RACI and Communication Matrix
Define, improve, communicate and implement service management processes
Oversee the monthly reports for different projects and clients, as well as coordinate bi-weekly/monthly Service Review Meetings
Willing to develop:
ITIL training and/or certification
Experience in implementing one or more Service Management processes
Match your skills:
Excellent English and German skills, both in writing and speaking
Basic ITIL awareness and operational knowledge
Assertive communication skills
Demonstrated focus on customer service, user experience and delivery of organizational priorities
Negotiation and time management skills
Ability to efficiently collaborate with multiple teams and stakeholders
Outside the box and strategic thinker
Organized, pressure resilient, open to change
Reasons to join Accesa
Technical workshops, trainings, certifications
Performance bonuses may be granted for projects and specialized trainings
English and German in-house classes
Dedicated time for study and research
Internal library and e-learning platforms access
Innovation & Challenges:
Leadership, project management and consultancy learning programs
Hackathons and ideas incubator
Cell-based organisation & agile work environment
Equilibrium – Wellbeing Program:
Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to empowering you with the necessary tools, resources and strategies, you need to drive your lifestyle choices to a happy and a healthy path.
Work-Life Balance: flexible schedule, home office, vacation package – extra day each year
Physical Wellbeing: fitness instructor, sports & swimming classes, nutrition counseling, private medical insurance
Social Wellbeing: hobby clubs to support your passions, team building activities, weekly and annual social events, GoPro communication trainings, acts of kindness
Emotional Wellbeing: In-house coach (psychologist), focus and mindfulness apps, soft skills workshops, CPI personality assessments
Not necessarily looking for a job, but for a real development opportunity?
We might have you covered on this.