Service Manager






We’re looking for a Service Manager who can define, improve, communicate and implement service management processes, based on ITIL best practices. At the moment, our client portfolio requires a German speaker, in order to enhance the reliability and value of our current services and processes. As a Service Manager, you’ll have the opportunity to facilitate the alignment of services with the client business processes and requirements, as well as their continual improvement through outreach with stakeholders and customers.

About the team

Our team consists of 3 Service Managers and 1 Business Analyst, working closely together in supporting the Business Unit’s long-term mission. We are a flexible, open-minded, friendly, supportive, result driven team, looking forward to sharing our knowledge and experience.

About the projects

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Areas/ Business Units. Through these projects you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and inter-personal skills.

Your role:

Create and maintain relations with the customers, as well as act as a liaison between teams and customers/stakeholders

Define Service Level Agreements, RACI and Communication Matrix

Define, improve, communicate and implement service management processes

Oversee the monthly reports for different projects and clients, as well as coordinate bi-weekly/monthly Service Review Meetings

Willing to develop:

Pre-sales knowledge

ITIL training and/or certification

Leadership skills

Experience in implementing one or more Service Management processes

Match your skills:

Excellent English and German skills, both in writing and speaking

Basic ITIL awareness and operational knowledge

Assertive communication skills

Demonstrated focus on customer service, user experience and delivery of organizational priorities

Negotiation and time management skills

Ability to efficiently collaborate with multiple teams and stakeholders

Outside the box and strategic thinker

Organized, pressure resilient, open to change

Reasons to join Accesa

Long-Term Development:

Your growth is encouraged and sustained, to have a lifelong impact on your career.

Technical workshops, trainings, certifications

Performance bonuses may be granted for projects and specialized trainings

English and German in-house classes

Dedicated time for study and research

Internal library and e-learning platforms access

Innovation & Challenges:

We ensure an environment where you are free to be creative and innovative, where you are encouraged and guided to achieve your professional goals.

Leadership, project management and consultancy learning programs

Hackathons and ideas incubator

Cell-based organisation & agile work environment

Equilibrium – Wellbeing Program:

Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to empowering you with the necessary tools, resources and strategies, you need to drive your lifestyle choices to a happy and a healthy path.

Work-Life Balance: flexible schedule, home office, vacation package – extra day each year

Physical Wellbeing: fitness instructor, sports & swimming classes, nutrition counseling, private medical insurance

Social Wellbeing: hobby clubs to support your passions, team building activities, weekly and annual social events, GoPro communication trainings, acts of kindness

Emotional Wellbeing: In-house coach (psychologist), focus and mindfulness apps, soft skills workshops, CPI personality assessments

Not necessarily looking for a job, but for a real development opportunity?

We might have you covered on this.