Company Description

Headquartered in Cluj-Napoca, Romania and with offices in Zurich, Frankfurt, Oradea and Munich, Accesa is a privately-owned company with a distinctive people-first culture that thrives on engineering proficiency. Over the past 16 years, it has been focusing on problem-solving through technology that seamlessly integrates into people’s lives, driving value for both businesses and their customers. The company is committed to delivering a 5-star experience for all their customers and a fulfilling career for its people.

With over 700 professionals, within more than 20 competence centers, Accesa is establishing itself as an employer of choice for engineers looking to consistently have a real, tangible impact through their work. Partnering with companies in Retail and Consumer Goods, Manufacturing and Automotive to Banking and Insurance, Accesa helps businesses and people embrace flexibility, adaptability and evolution within their digital journey.

About the project

We are working on several types of ServiceNow projects ranging from solution and architecture design to platform configuration. Most projects are oriented towards customization of out of the box functionalities, integration with third-party systems and developing custom scoped applications.

Your team

The ServiceNow team in Accesa consists of 10+ ServiceNow Developers with various level of experience. We focus on providing great customer experience to our clients and offer a working environment that promotes collaboration and knowledge sharing.

Job Description

Your role

  • Gather requirements from all business stakeholders and document the obtained information into business functionality descriptions
  • Work together with the Solution Architect or Tech Lead to ensure that the identified solution is feasible and efficient
  • Validate that the output of the solution's development is complete and in accordance to identified requirements
  • Maintain communication with client counterparts in a professional and goal-oriented manner
  • Keep track of the release process and make sure the internal standards of the client are met 

Real impact one step at a time 

Our current projects are mainly for clients in the Financial Services industry for which we contribute with solution design, development, business analysis and platform support expertise, in order to deliver business critical functionality in ServiceNow. The high number of projects we are involved with and the complexity of the tasks, offer our team a great opportunity to continuously develop their knowledge.

Professional opportunities

As a ServiceNow Business Analyst you will be part of complex projects which will allow you to continuously develop your technical and analytical skills. You will have the chance to attend several technical and soft skills training programs sponsored by the company. We offer ample time for self-development and aim to maintain a relaxed and friendly work environment within our team. 

Community insights

The ServiceNow Area is part of the Smart Automation community within Accesa. Our community aims to use business process analysis and optimization to leverage modern automation platforms, improve customer experience and encourage efficiency, proactivity and continuous improvement. We encourage debates and sharing ideas regarding the current ways of working and offer a framework to develop skills towards smart automation.


Mandatory skills:

  • Good Knowledge of the ServiceNow Platform Capabilities
  • Good German communication skills 
  • Client facing or consulting experience highly preferred
  • Process Modeling Knowledge
  • Understanding of IT Business Processes
  • Advanced communication skills
  • Ability to understand and express complex technical concepts effectively, both verbally and in writing
  • Highly proficient in spoken and written English 
  • Analytical skills with great attention to detail and a solution-oriented perspective
  • Team player, with a proactive attitude 

Nice to have:

  • ServiceNow Certifications are a plus
  • ITIL v3, v4 Foundation certification
  • Scrum Process Knowledge
  • Knowledge in Database Modeling and SQL

Additional Information

At Accesa you can

Join self-managed communities of IT experts that co-design their own learning programs. Be part of a cell-based organization where we favor agility over rigid processes and freedom over control. 

Enjoy a holistic benefits program which empowers your: 

  • Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package 
  • Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance 
  • Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events 
  • Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments

Join the team

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Mies-van-der-Rohe-Strasse 6, c/o Design Offices
80807 München, Germany
Phone: +49 89 2154 851 15


Wallisellen, Zwirnereistr. 22
8304 Zürich, Switzerland
Phone: +41 44 830 92 30


Constanta 12, Platinia
400158 Cluj-Napoca, Romania
Phone: +40 364 115 115


Cetatii Square 1, Oradea Plaza
410520 Oradea, Romania
Phone: +40 364 115 115

Whether you’re interested in our services or you would like to learn more about our company, we are happy to provide you with the information you need.