Technical Support Engineer


System Management

We are looking for a candidate who can provide insights, create meaningful and valuable connections and deliver outstanding services to our current and future clients. You will play a key role in the continued growth of the System Management cell, by working with leading-edge Microsoft technologies and market trends.

You will contribute to the creation of whitepapers, participate in internal and external conferences/workshops and assist the team in their daily tasks, actively taking part in multiple projects, collaborating, learning and growing alongside the other members of the team.

Your role:

  • Follow diagrams and written instructions to repair or set up systems or applications
  • Create, maintain, improve procedures and weekly/monthly reports
  • Ensure application compliance on different Operating System platforms and basic investigation of log files
  • Quality Assurance (smoke/sanity testing, install/uninstall testing) for new versions of application packages used on Microsoft Windows platforms
  • Involved in application roll-out phase across client infrastructures
  • Basic administration & tasks of Mobile Device Management platform (VMware AirWatch)
  • iOS and Android software beta testing
  • Windows10 OS deployment and in-place upgrade tests on a few hardware devices
  • Participate in customer meetings
  • Take part in translating business requirements to configuration specifications
  • Work in close collaboration with Senior Engineers to further develop your skills and understand the business and customer needs

Match your skills:

Must have

  • Technical understanding of Microsoft Operating Systems and Active Directory
  • Basic understanding of networking and troubleshooting
  • Familiar with investigating event logs and log files
  • Experience with Microsoft Windows OS installations and configurations
  • High attention to detail and a commitment to quality
  • Problem solving and analytical skills
  • Ability to work well within a team and have a flexible attitude
  • Pro-active, dynamic, focused on results
  • English communication skills, German would be a plus

Would be a plus

  • Previous experience in a technical support role
  • Working with MDM/EMM platforms (WMware AirWatch, Microsoft Intune, SAP Afaria, etc.) in a previous IT role
  • Technical University degree (Computer science, Telecommunication)
  • Microsoft certifications

About the project:

You will work for a leading consumer electronics retailer in Europe with headquarters in Germany, helping them with day-to-day Antivirus, MDM, Application testing and roll-out, Security updates, OS deployment support.

About the team:

You will be part of a team of 16 driven people working to provide efficient, innovative, high-quality solutions. We are all striving to achieve Microsoft Certified Solutions Expert certifications and 9 of our colleagues are already MCSE, MCSA or MCP certified.

Long-Term Development

Your growth is encouraged and sustained, to have a lifelong impact on your career.

  • Technical workshops, trainings, certifications
  • Performance bonuses may be granted for projects and specialized trainings
  • English and German in-house classes
  • Dedicated time for study and research
  • Internal library and e-learning platforms access


Innovation & Challenges

We ensure an environment where you are free to be creative and innovative, where you are encouraged and guided to achieve your professional goals.

  • Leadership, project management and consultancy learning programs
  • Hackathons and ideas incubator
  • Cell-based organisation & agile work environment


Equilibrium – Wellbeing Program

Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to empowering you with the necessary tools, resources and strategies, you need to drive your lifestyle choices to a happy and a healthy path.

  • Work-Life Balance: flexible schedule, home office, vacation package – extra day each year
  • Physical Wellbeing: fitness instructor, sports & swimming classes, nutrition counseling, private medical insurance
  • Social Wellbeing: hobby clubs to support your passions, team building activities, weekly and annual social events, GoPro communication trainings, acts of kindness
  • Emotional Wellbeing: In-house coach (psychologist), focus and mindfulness apps, soft skills workshops, CPI personality assessments


Interested in a career at Accesa?
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