Monitoring Technical Support Engineer

Cluj-Napoca

IT Integrated Services Competence Center

We are looking for a Monitoring Support Engineer who can take care of our clients’ infrastructure by proactively checking the availability and performance of servers and services. As a Monitoring Technical Support Engineer, you will have the opportunity to be part of a leading team of Monitoring specialists, working on different projects and platforms in order to prevent any negative impact on businesses.

Your role:

  • Monitor the information workflow regarding the global infrastructures
  • Identify errors, gather information and escalate tickets to the 2nd level support team
  • Periodically check the infrastructure systems
  • Work with ticketing systems
  • Learn to use monitoring tools (Nagios, Check MK, Zabbix, Grafana, Leutek)
  • Communication bridge between different parties involved in each project

Match your skills:

  • Very good communication skills and high attention to detail
  • Capable of recognizing problems and gathering information in order to solve them
  • Strong analytical approach and reasoning skills needed to solve complex issues
  • Proactivity, involvement and teamwork are also of great value
  • Strong English language skills, German is a plus

Long-Term Development

Your growth is encouraged and sustained, to have a lifelong impact on your career.

  • Technical workshops, trainings, certifications
  • Performance bonuses may be granted for projects and specialized trainings
  • English and German in-house classes
  • Dedicated time for study and research
  • Internal library and e-learning platforms access

 

Innovation & Challenges

We ensure an environment where you are free to be creative and innovative, where you are encouraged and guided to achieve your professional goals.

  • Leadership, project management and consultancy learning programs
  • Hackathons and ideas incubator
  • Cell-based organisation & agile work environment

 

Equilibrium – Wellbeing Program

Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to empowering you with the necessary tools, resources and strategies, you need to drive your lifestyle choices to a happy and a healthy path.

  • Work-Life Balance: flexible schedule, home office, vacation package – extra day each year
  • Physical Wellbeing: fitness instructor, sports & swimming classes, nutrition counseling, private medical insurance
  • Social Wellbeing: hobby clubs to support your passions, team building activities, weekly and annual social events, GoPro communication trainings, acts of kindness
  • Emotional Wellbeing: In-house coach (psychologist), focus and mindfulness apps, soft skills workshops, CPI personality assessments

 

Interested in a career at Accesa?
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