The following is a guest post by Peter Leeson. Peter Leeson is an international speaker and consultant in process and quality improvement, as well as a CMMI specialist and quality manager for White Clarke Group (UK) and the author of “Orchestrated Knowledge“. You can follow Peter on Twitter (@PeterLeeson), Facebook and LinkedIn. Editor’s Note: This article is part 2 of a 2 part …

The following is a guest post by Peter Leeson. Peter Leeson is an international speaker and consultant in process and quality improvement, as well as a CMMI specialist and quality manager for White Clarke Group (UK) and the author of “Orchestrated Knowledge“. You can follow Peter on Twitter (@PeterLeeson), Facebook and LinkedIn. Understanding Quality The concept of Quality is a strange one. We …