Operations & Support
Competence Center

Professional and operational support and consultancy should be based on clear KPIs, driven by an adaptable change strategy

That’s what we do, helping large-size companies handle their day-to-day IT requirements to improve operations and enhance IT environments through:

Consultancy and project-based services


which cover the entire spectrum of aspects involved in Operations and Support

CONSULTANCY

If you are at the stage of revising the tools, processes, software and infrastructure of your business, our consultants have you covered.

As consultants, we assist you with need definition, solution and business case creation applied for a large array of purposes: Continuous Delivery, Integration, DevOps, ITIL, Service Management, Software Application and Customization.

IMPLEMENTATION

After defining the best solution, we can get on to implementation.

Here, our Operations and Support team expertise syncs into one single approach to tackle the following dimensions of an IT environment: Automation QA, Incident, Change and Problem Management as well as Software Applications Support and Operations and Virtual or Cloud Environments.

OPERATIONS AND SUPPORT

Depending on your IT environment technological coordinates, our Operations and Support competence center can cover four major areas:

Microsoft, Networking, Linux and Virtualization and Cloud offering. For each of them a full stack of operational and support activities is also available.

Operational services


24/7/365 MONITORING

We provide 1st line technical support, monitoring, alerting, escalation and incident management services within various environments such as: vmware, SharePoint, SAP and CRM solutions.

APPLICATION OPERATIONS SUPPORT

For specific application purposes, our competence center has experience in the following areas: technical support, DevOps, deployment and configuration, automation, back-up and disaster recovery, as well as providing software design with respect to functionality, data flow, data model and interfaces.

SERVER AND INFRASTRUCTURE OPERATIONS

Our portfolio of expertise covers server and infrastructure-specific issues such as: cloud and virtualization, server/desktop infrastructure, networking operations, infrastructure maintenances, system design, networking topology, high availability and performance optimization.

 

Available in the form of flexible partnerships,
our services and expertise can be tailored
to fit your monitoring and support objectives.

We’re ready to discuss
how we can help you put flexibility
back into your IT strategy. How about you?

 
 

PAUL HRIMIUC

Business Development Manager