Technical Application Consultant

Cluj-Napoca

Monitoring Services and Application Operations Competence Center

Who are we looking for?

We are looking for a German speaking individual with experience in working with application support functionalities, business processes, and workflows. Supply chain management, customer order management, product data management, customer order fulfillment, the point of sales are the key pylons of our Application Support Competence Center.

Your role:

Provide 2nd level support for business critical enterprise applications

  • Responsibility for availability of applications according to service level agreements
  • Incident resolution and problem analysis
  • Implement service requests for a defined set of standard request types
  • Work with advanced IT technologies, such as enterprise messaging services, high volume transactional databases and online order processing systems
  • Take over new applications/ functionalities into production
  • Resolve incidents
  • Work with 3rd level support for problem analysis and problem resolution
  • Implement changes and service requests
  • Document processing steps for incidents, problems and changes within ticketing tool
  • Perform application and process monitoring and initiate proper measures for incidents that have been identified through the monitoring tools
  • Maintain instruction manual and documentation of operational processes
  • Work with projects to plan and implement deployments of new applications into production

Match your skills:

German:

– good reading and writing skills (to be able to process and document trouble tickets) (must)

– good speaking skills (to be able to communicate with the team) (must)

  • Ability to understand application architecture concepts
  • Ability to understand business process concepts
  • Experience with analyzing and resolving incidents that affect the availability or performance of applications
  • Experience with dispatching trouble tickets to next level resolver groups
  • Experience with structured workflows, following ITIL service management processes for incident, problem, and change management (must)
  • Experience with using Service Management Tools (Ticketing Tools) to process and document incidents, changes, problems, and service requests (must)

Reasons to join the Accesa journey:

Long-Term Development

Your growth is encouraged and sustained, to have a lifelong impact on your career.

  • Technical workshops, trainings, certifications
  • Performance bonuses may be granted for projects and specialized trainings
  • English and German in-house classes
  • Dedicated time for study and research
  • Internal library and e-learning platforms access

 

Innovation & Challenges

We ensure an environment where you are free to be creative and innovative, where you are encouraged and guided to achieve your professional goals.

  • Leadership, project management and consultancy learning programs
  • Hackathons and ideas incubator
  • Cell-based organisation & agile work environment

 

Equilibrium – Wellbeing Program

Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to empowering you with the necessary tools, resources and strategies, you need to drive your lifestyle choices to a happy and a healthy path.

  • Work-Life Balance: flexible schedule, home office, vacation package – extra day each year
  • Physical Wellbeing: fitness instructor, sports & swimming classes, nutrition counseling, private medical insurance
  • Social Wellbeing: hobby clubs to support your passions, team building activities, weekly and annual social events, GoPro communication trainings, acts of kindness
  • Emotional Wellbeing: In-house coach (psychologist), focus and mindfulness apps, soft skills workshops, CPI personality assessments
Interested in a career at Accesa?
Send us your CV along with a letter of intent, and we'll get back to you.
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