Middleware Support Engineer

Location: Cluj-Napoca
Competence Center: Monitoring Services & Application Support

Who are we looking for?

We are looking for a technical support engineer with experience in 2nd level support tasks, ticketing systems, database administration and middleware technologies, in order to join our application support expanding team.
As a middleware support engineer, you will have the opportunity to learn, develop new skills and be part of one of the best support teams.

Your role:

SQL

• Perform various and complex statements on the ESB trackingDB/CachingDB using the SQL Developer appliance
• Select/update/delete fields, short them by different options using table primary keys

Unix/Linux

• The Tibco Suite is running on AIX and Linux machines
• Connect to the machines using ssh (keys addition) and check any performance problems which might occur
• Check free storage space, free ram memory and report issue to the resolving/responsible team (CapGemini) or delete any unneeded files/ clean-up filesystem (java heapdumps)
• Modify/Copy configuration files on the machine (use of text editors)
• Restart services and troubleshoot encountered errors by checking the application logs files

Windows

• Remote desktop to the outlet machines and troubleshoot configuration issues
• Restart services
• Check deployed artifacts
• Check JBoss/ plugin logs files for errors thrown by the outlet components
• Check Tibco EMS log files for Tibco related issues
• Connect using TCP (command-prompt) to the EMS central and decentral (outlets) servers and perform tasks like create/delete/modify EMS configuration (topics, queues, bridges, etc.)

Match your skills:

  • German:
    read/write good (to be able to process and document trouble tickets) (must)
    speak good (to be able to communicate with the team) (must)
  • Ability to understand application architecture concepts
  • Ability to understand business process concepts
  • Experience with analyzing and resolving incidents that affect the availability or performance of applications
  • Experience with dispatching trouble tickets to next level resolver groups
  • Experience with structured workflows, following ITIL service management processes for incident, problem, and change management (must)
  • Experience with using Service Management Tools (Ticketing Tools) to process and document incidents, changes, problems, and service requests (must)

Reasons to join the Accesa journey:

Long-Term Development

We ensure an environment where you are empowered to be creative and innovative, where you are encouraged and guided to achieve your professional goals.

  • Learning opportunities through TechLeague, Accesa’s program for professional development
  • Opportunity for career growth in one of Europe’s Fastest Growing Companies (Deloitte, 2015)
  • Rewarding salary package (depending on experience)
  • Bonuses (depending on results)
  • English and German in-house classes
  • Value recognition
  • Agile work environment

Work-Life Balance

Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to helping you make the most of them, through a variety of time management possibilities and social activities.

  • Flexible schedule: we value the results
  • Fitness and Nutrition Instructor
  • Vacation package – extra day each year
  • Team building activities
  • Weekly and annual social events
  • Hobby clubs to support your passions
Interested in a career at Accesa?
Send us your CV along with a letter of intent, and we'll get back to you.

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