EDI Specialist

Location: Cluj-Napoca
Competence Center: Application Support

Who are we looking for?

We are looking for an ambitious and motivated individual that understands business process concepts like vendor managed inventory to help us optimize and support our Electronic Data Interchange systems

Your role:

  • Provide 2nd level support for business critical EDI processes
  • Responsibility for availability of services according to service level agreements
  • Responsibly for processing of more than 1 million EDI messages per month
  • Incident resolution and problem analysis
  • Implement service requests for a defined set of standard request types, such as support of onboarding procedures, activation of test scenarios
  • Work with advanced IT technologies, such as enterprise messaging services, high volume transactional databases (Oracle, Solid), online order processing systems (WCS) and EDI converting- and processing software (Seeburger BISS).
  • Work with 3rd level support and EDI service provider for problem analysis and problem resolution
  • Monitor EDI processes, messages and system performance with “Seeburger Message Tracking”
  • Implement changes and service requests
  • Document processing steps for incidents, problems and changes within ticketing tool
  • Perform application and process monitoring and initiate proper measures for incidents that have been identified through the monitoring tools
  • Maintain instruction manual and documentation of operational processes
  • Work with projects to plan and implement deployments of new message types into production

Match your skills:

  • Ability to understand application architecture concepts (must)
  • Ability to understand business process concepts (must)
  • Experience with analyzing and resolving incidents that affect the availability or performance of applications (must)
  • Experience with dispatching trouble tickets to next level resolver groups (must)
  • Experience with structured workflows, following ITIL service management processes for incident, problem and change management (must)
  • Experience with using Service Management Tools (Ticketing Tools) to process and document incidents, changes, problems and service requests (must)
  • German:
    • read/write good (to be able to process and document trouble tickets) (must)
    • speak good (to be able to communicate with team) (must)

Reasons to join the Accesa journey:

Long-Term Development

We ensure an environment where you are empowered to be creative and innovative, where you are encouraged and guided to achieve your professional goals.

  • Learning opportunities through TechLeague, Accesa’s program for professional development
  • Opportunity for career growth in one of Europe’s Fastest Growing Companies (Deloitte, 2015)
  • Rewarding salary package (depending on experience)
  • Bonuses (depending on results)
  • English and German in-house classes
  • Value recognition
  • Agile work environment

Work-Life Balance

Building a career and enjoying a thriving personal time can be challenging. That’s why we are committed to helping you make the most of them, through a variety of time management possibilities and social activities.

  • Flexible schedule: we value the results
  • Fitness and Nutrition Instructor
  • Vacation package – extra day each year
  • Team building activities
  • Weekly and annual social events
  • Hobby clubs to support your passions
Interested in a career at Accesa?
Send us your CV along with a letter of intent, and we'll get back to you.
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